Refund and Cancellation Policy

MyLiveinPartner is the product of Sterling Technologies. By using the service you are deemed to have accepted Refund & Cancellation for your purchase on Myliveinpartner.com website.
MyLiveinPartner is an online platform where Live in relationship interested people can contact each other, using which users can get information and contact data or personal details from his/her wished partner on the basis of information made available by his/her wished partner.

Note: Refund and cancellation policy is part of our terms & conditions.

Membership cancellation

You may cancel your membership at any time by submitting a written request to our Customer Support team. Membership cancellation will take effect upon processing of your request. However, cancellation does not automatically entitle you to a refund. Membership fees for services that have already been accessed or substantially used are generally non-refundable, except where required by applicable law. Refunds are generally not available for a change of mind after purchase.

Refund Eligibility

Refund requests are reviewed individually and in good faith.

A refund request may be submitted at any time. However, unless otherwise required by applicable law, refund eligibility will generally be considered only after at least thirty (30) days have elapsed from the date of membership purchase, allowing a reasonable opportunity to use the services.

To be eligible for consideration, you must have made a genuine and reasonable effort to use the services provided. The following conditions generally apply:

  • Your profile must be substantially complete with accurate information and at least one genuine profile photo.

  • You must provide a valid and accessible email address capable of receiving our communications.

  • Your account must contain your real name as required during registration and must not contain false, misleading, or fraudulent information.

  • You should have made reasonable use of the platform during the 30-day period.

  • Your account must remain in good standing and comply with our Terms & Conditions and Community Guidelines.


Refunds will generally not be granted for incomplete or inaccurate profiles, invalid or inaccessible email addresses, failure to make reasonable use of the platform, lack of responses from other members, personal preferences, change of mind, relationship outcomes, or violations of our Terms & Conditions or Community Guidelines.

How to Request Refund or Membership Cancellation

For enforcement of the monetary refund or membership cancellation please contact info@myliveinpartner.com on the website. Once your request is approved, you will receive a refund to your designated account, as set forth above. We will review and get back to you with an initial reply to your request within 48 hours.

If you submit a request to delete your profile (data removal request) through our Help 24/7 form, we will process and execute it separately. Please note that any associated Prime membership will not be eligible for an automatic refund due to the data removal request.

We will delete your profile and associated data within 24-48 hours of receiving your request. Please be aware that once the request is processed, data recovery will not be possible.

If a Prime membership holder submits a data removal request, it will be considered a change of mind, as outlined in our refund policy. As such, no refund will be issued for the Prime membership.

By submitting a data removal request, you acknowledge and agree to the terms outlined above.

Declaration

Please contact our support if you demand a refund for the above reasons. Once your case is qualified, you will be able to receive the refund. Any Chargeback of credit card payment without previous contact with our site would be considered as dishonest or deceitful. We reserve the right for taking appropriate legal actions at our sole discretion.